SHIPPING
Shipping FAQs:

You asked we listened, we recently added a Free Standard Shipping option to domestic USA orders; this option can take up to 7 business days in transit.
Bite Suits and Nylon Tracking Leashes are excluded from the free shipping option.
Free shipping only applies to original delivery from Dean & Tyler to the customer, any costs associated with returns or exchanges is the customer's responsibility (see below).

Dean & Tyler ships worldwide from San Antonio, Texas, USA (zip code 78238).
Please note: once an order leaves our warehouse, the customer is fully responsible for shipping and / or duty charges incurred, even if the order is cancelled In Transit or Refused Delivery.

Production Lead Times
In Stock items usually ship within one business day,
Back-ordered items ship within 10-14 business days.

Domestic Customers:
Choose between FedEx or USPS

Estimated InTransit time once the order is shipped:
  • USPS Priority: delivers in 2 to 3 days (Monday-Saturday), No Sunday Delivery.
  • FedEx Standard Overnight: delivers Next business day (Monday-Friday), No Saturday or Sunday Delivery.
  • FedEx 2-Day: delivers in 2 business days (Monday-Friday), No Saturday or Sunday Delivery.
  • FedEx 3-Day: delivers in 3 business days (Monday-Friday), No Saturday or Sunday Delivery.

International Customers:
Please note: you will be responsible for paying duties when your package is delivered, Duty Rates and other Import Taxes are set by your country's Duties and Customs Department, this is not a charge set or collected by Dean & Tyler.

For international orders, we ship via US Postal Service which then transfers to your local postal service, we do not offer FedEx International unless specifically requested because they charge an extra import clearance fee that USPS / local post networks do not.


Returns and Exchanges
( see full Return Policy):


CUSTOMER SHIPPING LIABILITY - The customer is liable for returning the product back to our warehouse.
The customer is responsible for the product when In Transit back to our warehouse. Dean & Tyler will not credit the customer if the return shipment fails to arrive at our warehouse.

We recommend customers pay for Tracking and Insurance with their preferred mail carrier when returning or exchanging items.
If we do not receive a returned item, and you do not have a tracking number to show proof of delivery, we will not process your return and/or exchange.