Frequently Asked Questions:

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their associated rates.

Dean & Tyler ships worldwide from San Antonio, Texas, USA (postal code 78238).

Please note: once an order leaves our warehouse, the customer is fully responsible for shipping and / or duty charges incurred, even if the order is cancelled In Transit or Refused Delivery.

Production Lead Times:
In-Stock items typically ship within 1-2 business days
Made to Order items typically ship within 12-16 weeks

Domestic Customers:
Choose between FedEx, UPS or USPS

Estimated time In Transit once order has shipped:
  • USPS Priority: delivers in 3 to 5 days (Monday-Saturday), No Sunday Delivery.
  • FedEx Standard Overnight: delivers Next business day (Monday-Friday), No Saturday or Sunday Delivery.
  • FedEx 2-Day: delivers in 2 business days (Monday-Friday), No Saturday or Sunday Delivery.
  • FedEx 3-Day: delivers in 3 business days (Monday-Friday), No Saturday or Sunday Delivery.

International Customers:
Please note: you will be responsible for paying duties when your package is delivered, Duty Rates and other Import Taxes are set by your country's Duties and Customs Department, this is not a charge set or collected by Dean & Tyler.

For international orders, our standard carrier is US Postal Service which then transfers your shipment to your local postal service for final delivery. Please note when selected - FedEx & UPS will charge additional brokerage fees for international shipments, which USPS / local post networks do not. Buyer will also be responsible for any brokerage fees incurred from use of these services. Unfortunately, we do not have the ability to calculate or otherwise know how much these amounts will be as they are assessed by the carrier in transit, prior to delivery. We understand we have customers who may still prefer these services over the USPS standard, and for this reason they are offered for selection at checkout.

Special Note Regarding Present Circumstances: International customers - order at your own risk. We will continue to provide the best quality and best level of service that we possibly can; however, it is both possible and entirely likely that your order may incur unforeseen delays or become unexpectedly stalled in transit from us to you. While your shipment will always be insured against damage or loss, once the parcel has been dispatched it may still incur a significant delay. We have absolutely no control over the factors causing these circumstances, though we will do what we can with the tools at our disposal to create an inquiry in the event a claim will need to be filed. By placing an order, buyer acknowledges their consent and agreement to all posted terms and disclaimers, per our seller policy. Claims of ignorance after the fact will not change that these are the circumstances we will need to navigate together.

Returns and Exchanges ( see full Return Policy):

Customer is liable for return shipments to our warehouse. We recommend customers purchase Tracking and Insurance with their preferred mail carrier when returning or exchanging items.

If we do not receive a returned item, and you do not have a tracking number whereby we can trace the missing parcel, we will not be able to move forward with handling your return and/or exchange.