For quick answers to your questions, please visit our help section at the link below:
Frequently Asked Questions
CUSTOMER SERVICE
Phone Support Available
Monday - Friday
10:00am - 5pm CST
WE ARE CURRENTLY EXPERIENCING A HIGH VOLUME OF REQUESTS. OUR MAIN LINE IS OPERATING AS AN ANSWERING SERVICE UNTIL FURTHER NOTICE - please leave a voicemail or send us an email and we'll respond in the order inquiries are received.
PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS SECTION TO SEE IF YOUR QUESTION HAS ALREADY BEEN ANSWERED. IF ADDITIONAL QUESTIONS REMAIN, PLEASE LEAVE US A MESSAGE AT 1 (800) 826 - 1840 AND WE WILL RETURN YOUR CALL AS SOON AS WE ARE ABLE.
GENERAL INQUIRIES
[email protected]
For questions about our products, when an order has yet to be placed. You should receive an auto-reply within an hour of emailing; if you do not, it is possible the message was not received. Please try once more.
SIZING INQUIRIES
[email protected]
For urgent sizing questions, please send measurements and photos (see
How to Measure) to the above email address. You should receive an auto-reply within an hour of emailing; if you do
not, it is possible the message was not received. Please try once more.
ORDER SUPPORT
[email protected]
For customers who have already placed an order.
Please include your Order Number in your inquiry. You should receive an auto-reply within an hour of emailing; if you do
not, it is possible the message was not received. Please try once more.
ORDER STATUS
[email protected]
Please include your Order #, Order Date, and products ordered.
Many of our products are handmade to order. Most other products will ship in 1-2 business days; please check the listing details to be sure. You should receive an auto-reply within an hour of emailing; if you do
not, it is possible the message was not received. Please try once more.
DROP SHIP
[email protected]
For retailers interested in becoming a Drop Ship partner, please include your store’s URL in your email.
You should receive an auto-reply within an hour of emailing; if you do
not, it is possible the message was not received. Please try once more.
WHOLESALE
[email protected]
For retailers interested in becoming a Wholesale partner. You should receive an auto-reply within an hour of emailing; if you do
not, it is possible the message was not received. Please try once more.
RETURNS & EXCHANGES
[email protected]
Please read our Return Policy for guidance. You should receive an auto-reply within an hour of emailing; if you do
not, it is possible the message was not received. Please try once more.
|
|
|
