Return to Help Index
International Shipping
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. We accept all major credit cards as well as PayPal Credit and PayPal Express. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their calculated rates. For in-stock items, we will ship your order shortly after we receive payment from you. Made to order items will ship as soon as complete and received in from our Production Team.

Please note:
you will be responsible for paying duties when your package is delivered, Duty Rates and other Import Taxes are set by your country's Duties and Customs Department, this is not a charge set or collected by Dean & Tyler.

For international orders, we ship via US Postal Service which then transfers your shipment to your local postal service for final delivery.* We do not offer FedEx for International parcels unless specifically requested because they charge additional brokerage fee that USPS / local post networks do not. *At this time, USPS has suspended services to Australia. Until regular service resumes, we will only be able to ship outstanding orders via FedEx. Buyer will be responsible for any brokerage fees incurred from this service.

Special Note Regarding Present Circumstances: International customers, order at your own risk. We will continue to provide the best quality and best level of service that we possibly can; however, it is both possible and entirely likely that your order may incur unforeseen delays or become unexpectedly stalled in transit from us to you. While your shipment will always be insured against damage or loss, once the parcel has been dispatched it may still incur a significant delay. We have absolutely no control over the factors causing these circumstances, though we will do what we can with the tools at our disposal to create an inquiry in the event a claim will need to be filed. By placing an order, buyer acknowledges their consent and agreement to all posted terms and disclaimers, per our seller policy. Claims of ignorance after the fact will not change that these are the circumstances we will need to navigate together.
What is the return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.